LeChase has won the 2018 CX-cellence Award for Innovative Client Experience Strategy in the Compelling Brand Category. This award recognizes LeChase’s Customer Care Program and its endeavor to help the company develop outstanding experiences for its clients.

Launched in 2017, the LeChase Customer Care Program was created to set expectations, monitor service and delivery, and strategize a path forward to exceed client expectations. Receiving the 2018 Award only one year after the program rollout distinguishes LeChase as a leader in establishing positive partnerships with its customers.

“A key goal of the Customer Care Program is to develop customer advocates for LeChase, which helps us further expand our client base,” said LeChase CEO Bill Goodrich. “Our mission is all about building partnerships, and this program is one way we ensure our relationships with clients remain strong.”

Client Savvy – an information services firm dedicated to helping companies deliver incredible client experiences – presented the award to Jennifer Bills-Standard, LeChase business development coordinator, at the CXps (Client Experience in Professional Services) Awards Recognition Luncheon on Wednesday, May 23 at the Durham Convention Center.

Congratulations to Jennifer for her leadership in implementing the Customer Care Program and earning this recognition for the LeChase brand!

In photo, Ryan Suydam, chief experience officer and founder of Client Savvy, and Jennifer with the award.